Frequently Asked Questions (FAQ)

Answers to the most common questions are provided below for general, technical, course and payment issues. Please check the questions and answers below first and if you still need information then contact us.

General Questions

Absolutely.

Please contact us to share your suggestion.

Yes. You can sign up for our newsletter and follow us on Facebook, Twitter, and LinkedIn.

No, but we do use your contact information in our automated reminder system

We’d be happy to discuss opportunities that may be available on an individual basis. Please contact us to discuss.

Yes. Before being admitted to any Alliance member training facility, all students are required to answer screening questions regarding possible exposure to COVID-19, and to have their body temperature taken with a forehead, non-contact infrared thermometer. Social distancing is practiced at all training facilities and the training center provides masks and gloves when required. Further, all training facilities are thoroughly cleaned before every class, including items such as CPR manikins and accessories.

You can click on the LOGIN button on the top right of the page and click on the Lost Your Password? link to reset it.

We are an online learning resource comprised of several organizations with experience in delivering on-line and in-person courses to thousands of medical professionals and first responders for the past 20 years. For more information about the Healthcare Learning Alliance, please visit our About Us page.

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Course Questions

Contact us for any additional questions you may have.

NeoNatal Resuscitation Program.

Pediatric Advanced Life Support.

Advanced Cardiovascular Life Support.

Basic Life Support.

Yes. We can bring any of our classes directly to an institutional or corporate location. Contact us for details.

To become an American Heart Association Instructor, please select the Instructor Course for more information.

In rare occasions, classes can be canceled due to weather, instructor illness or low enrollment. In the event of a class cancellation by Healthcare Learning Alliance we will waive all rescheduling fees.

No. If a class is showing full, the class location is at max capacity.

The AHA now offers online eCards that are viewable online and offer a valid alternative to printed course cards. You can present your eCard to employers as proof of successful completion of an AHA course, and employers can verify the eCard online, and eCards may be printed if required. Once you have been assigned an eCard (within 1-2 business days of the course), you will receive an e-mail notification with a link to claim your AHA eCard online. eCards can be viewed/printed online for 2 yrs.

To register for a course, click the course you need to see the list of available dates. Select the date you want and follow the prompts.

Yes. To order a replacement card please visit our website or office.

The AHA pre-course assessment is at www.heart.org/eccstudent. BEFORE THE COURSE, you are required to

  1. review and understand the information in your ACLS/PALS Provider Manual
  2. successfully complete the self-assessment modules on the above website
  3. achieve a passing score of 70

You will need to enter in the password found in your Provider Manual on page (ii). You will be required to turn in the scores from your completed self-assessment. More information is in your student manual.

Yes. The AHA requires each student to have access to a student provider manual before, during and after the course. You can purchase the manuals at time of registration, online, or at our office.

Classes will start promptly. Arriving after the start time of your scheduled class is considered a cancellation and is not eligible for refund.

Only the student registered for the course will be allowed entrance. You must make a request for special accommodations during business hours and PRIOR to the start of the course.

Any products, books or tuition unclaimed within 30 days of scheduled class will be considered forfeited.

No, all product sales are final.

Yes, Spanish is available.

  1. Take the online portion of class
  2. Achieve a score of 84% or higher to pass the course
  3. Print out a course completion certificate
  4. Take the completion certificate to one of the centers listed here for your in-person skills check

You will receive confirmation via email

Up to 4 years from the original date of class.

Not at this time.

Yes, all CPR Course are nationally accredited by the American Heart Association or American Red Cross, our Continuing education courses are provide in partnership with John Hopkins and provide CMEs.

Yes, upon successful completion of a course (84% or higher quiz score), a certificate will be available containing your name and course hours spent that you can download and print.

Prerequisites are listed on of FAQ page.

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Technical Questions

Try holding down the Ctrl key while using the scroll wheel on your mouse to zoom in and out. You may also be able to zoom in using your browser controls; for example, Firefox browser zoom control.

A basic Windows or Apple computer with updated software, including an updated browser should be sufficient. If you encounter problems, then contact us.

You can click on the LOGIN button on the top right of the page and click on the Lost Your Password? link to reset it.

  1. Try adjusting your sound level controls
  2. Check your speaker source, for example, if you use an external speaker then check to ensure that speaker is selected and functioning
  3. Go to a site like YouTube and see if you can hear sound and run videos
  1. Try clearing your browser cache and cookies (click here for suggestions)
  2. Update your flash player at https://get.adobe.com/flashplayer/
  3. Confirm that JavaScript is installed by visiting http://www.supportdetails.com then confirm that JavaScript is enabled in your browser settings menu
  4. Make sure that you have the most recent version of your browser (e.g. https://browser-update.org/update.html)

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Payment Questions

If you need to cancel or reschedule a course, please contact us as soon as possible. All fees are non-refundable and may be used only as credit toward another course based on the following calculation:

  1. If you provide notice of cancellation more than 14 calendar days before the course, you will receive a credit of 100% toward another course
  2. If you provide notice of cancellation less than 14 calendar days before the course, you will receive a credit of 50% cf paid fees toward another course
  3. If you provide notice of cancellation less than 48 hours before the course, you will receive a credit of 25% of paid fees toward another course
  4. We will issue a full refund if we cancel a course. If there are any problems, then we will contact you within 48 hours after your registration information has been received

Absolutely, contact us for to discuss your needs.

Yes, depending upon the type of course (online, in class) and Alliance member. Contact us to discuss your needs.

Your company will have given you a coupon code to take the course. Simply sign up for the course you wish to take, and on the checkout page enter your coupon code. This will reset the total to $0 and you will not need to enter any payment information.

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