Frequently Asked Questions (FAQ)

Answers to the most common questions are provided below for general, technical, course and payment issues. Please check the questions and answers below first and if you still need information then contact us.

General Questions

Try holding down the Ctrl key while using the scroll wheel on your mouse to zoom in and out. You may also be able to zoom in using your browser controls; for example, Firefox browser zoom control.

A basic Windows or Apple computer with updated software, including an updated browser should be sufficient. If you encounter problems, then contact us.

You can click on the LOGIN button on the top right of the page and click on the Lost Your Password? link to reset it.

  1. Try adjusting your sound level controls
  2. Check your speaker source, for example, if you use an external speaker then check to ensure that speaker is selected and functioning
  3. Go to a site like YouTube and see if you can hear sound and run videos
  1. Try clearing your browser cache and cookies (click here for suggestions)
  2. Update your flash player at https://get.adobe.com/flashplayer/
  3. Confirm that JavaScript is installed by visiting http://www.supportdetails.com then confirm that JavaScript is enabled in your browser settings menu
  4. Make sure that you have the most recent version of your browser (e.g. https://browser-update.org/update.html)
Course Questions

Try holding down the Ctrl key while using the scroll wheel on your mouse to zoom in and out. You may also be able to zoom in using your browser controls; for example, Firefox browser zoom control.

A basic Windows or Apple computer with updated software, including an updated browser should be sufficient. If you encounter problems, then contact us.

You can click on the LOGIN button on the top right of the page and click on the Lost Your Password? link to reset it.

  1. Try adjusting your sound level controls
  2. Check your speaker source, for example, if you use an external speaker then check to ensure that speaker is selected and functioning
  3. Go to a site like YouTube and see if you can hear sound and run videos
  1. Try clearing your browser cache and cookies (click here for suggestions)
  2. Update your flash player at https://get.adobe.com/flashplayer/
  3. Confirm that JavaScript is installed by visiting http://www.supportdetails.com then confirm that JavaScript is enabled in your browser settings menu
  4. Make sure that you have the most recent version of your browser (e.g. https://browser-update.org/update.html)
Technical Questions

Try holding down the Ctrl key while using the scroll wheel on your mouse to zoom in and out. You may also be able to zoom in using your browser controls; for example, Firefox browser zoom control.

A basic Windows or Apple computer with updated software, including an updated browser should be sufficient. If you encounter problems, then contact us.

You can click on the LOGIN button on the top right of the page and click on the Lost Your Password? link to reset it.

  1. Try adjusting your sound level controls
  2. Check your speaker source, for example, if you use an external speaker then check to ensure that speaker is selected and functioning
  3. Go to a site like YouTube and see if you can hear sound and run videos
  1. Try clearing your browser cache and cookies (click here for suggestions)
  2. Update your flash player at https://get.adobe.com/flashplayer/
  3. Confirm that JavaScript is installed by visiting http://www.supportdetails.com then confirm that JavaScript is enabled in your browser settings menu
  4. Make sure that you have the most recent version of your browser (e.g. https://browser-update.org/update.html)
Payment Questions

Try holding down the Ctrl key while using the scroll wheel on your mouse to zoom in and out. You may also be able to zoom in using your browser controls; for example, Firefox browser zoom control.

A basic Windows or Apple computer with updated software, including an updated browser should be sufficient. If you encounter problems, then contact us.

You can click on the LOGIN button on the top right of the page and click on the Lost Your Password? link to reset it.

  1. Try adjusting your sound level controls
  2. Check your speaker source, for example, if you use an external speaker then check to ensure that speaker is selected and functioning
  3. Go to a site like YouTube and see if you can hear sound and run videos
  1. Try clearing your browser cache and cookies (click here for suggestions)
  2. Update your flash player at https://get.adobe.com/flashplayer/
  3. Confirm that JavaScript is installed by visiting http://www.supportdetails.com then confirm that JavaScript is enabled in your browser settings menu
  4. Make sure that you have the most recent version of your browser (e.g. https://browser-update.org/update.html)