Frequently Asked Questions (FAQ)

Answers to the most common questions are provided below for general, technical, course and payment issues. Please check the questions and answers below first and if you still need information then contact us.

General Questions

If you need to cancel or reschedule a course, please contact us as soon as possible. All fees are non-refundable and may be used only as credit toward another course based on the following calculation:

  1. If you provide notice of cancellation more than 14 calendar days before the course, you will receive a credit of 100% toward another course
  2. If you provide notice of cancellation less than 14 calendar days before the course, you will receive a credit of 50% cf paid fees toward another course
  3. If you provide notice of cancellation less than 48 hours before the course, you will receive a credit of 25% of paid fees toward another course
  4. We will issue a full refund if we cancel a course. If there are any problems, then we will contact you within 48 hours after your registration information has been received
Category: Payment Questions

Absolutely, contact us for to discuss your needs.

Category: Payment Questions

Yes, depending upon the type of course (online, in class) and Alliance member. Contact us to discuss your needs.

Category: Payment Questions

Your company will have given you a coupon code to take the course. Simply sign up for the course you wish to take, and on the checkout page enter your coupon code. This will reset the total to $0 and you will not need to enter any payment information.

Category: Payment Questions
Course Questions

If you need to cancel or reschedule a course, please contact us as soon as possible. All fees are non-refundable and may be used only as credit toward another course based on the following calculation:

  1. If you provide notice of cancellation more than 14 calendar days before the course, you will receive a credit of 100% toward another course
  2. If you provide notice of cancellation less than 14 calendar days before the course, you will receive a credit of 50% cf paid fees toward another course
  3. If you provide notice of cancellation less than 48 hours before the course, you will receive a credit of 25% of paid fees toward another course
  4. We will issue a full refund if we cancel a course. If there are any problems, then we will contact you within 48 hours after your registration information has been received
Category: Payment Questions

Absolutely, contact us for to discuss your needs.

Category: Payment Questions

Yes, depending upon the type of course (online, in class) and Alliance member. Contact us to discuss your needs.

Category: Payment Questions

Your company will have given you a coupon code to take the course. Simply sign up for the course you wish to take, and on the checkout page enter your coupon code. This will reset the total to $0 and you will not need to enter any payment information.

Category: Payment Questions
Technical Questions

If you need to cancel or reschedule a course, please contact us as soon as possible. All fees are non-refundable and may be used only as credit toward another course based on the following calculation:

  1. If you provide notice of cancellation more than 14 calendar days before the course, you will receive a credit of 100% toward another course
  2. If you provide notice of cancellation less than 14 calendar days before the course, you will receive a credit of 50% cf paid fees toward another course
  3. If you provide notice of cancellation less than 48 hours before the course, you will receive a credit of 25% of paid fees toward another course
  4. We will issue a full refund if we cancel a course. If there are any problems, then we will contact you within 48 hours after your registration information has been received
Category: Payment Questions

Absolutely, contact us for to discuss your needs.

Category: Payment Questions

Yes, depending upon the type of course (online, in class) and Alliance member. Contact us to discuss your needs.

Category: Payment Questions

Your company will have given you a coupon code to take the course. Simply sign up for the course you wish to take, and on the checkout page enter your coupon code. This will reset the total to $0 and you will not need to enter any payment information.

Category: Payment Questions
Payment Questions

If you need to cancel or reschedule a course, please contact us as soon as possible. All fees are non-refundable and may be used only as credit toward another course based on the following calculation:

  1. If you provide notice of cancellation more than 14 calendar days before the course, you will receive a credit of 100% toward another course
  2. If you provide notice of cancellation less than 14 calendar days before the course, you will receive a credit of 50% cf paid fees toward another course
  3. If you provide notice of cancellation less than 48 hours before the course, you will receive a credit of 25% of paid fees toward another course
  4. We will issue a full refund if we cancel a course. If there are any problems, then we will contact you within 48 hours after your registration information has been received
Category: Payment Questions

Absolutely, contact us for to discuss your needs.

Category: Payment Questions

Yes, depending upon the type of course (online, in class) and Alliance member. Contact us to discuss your needs.

Category: Payment Questions

Your company will have given you a coupon code to take the course. Simply sign up for the course you wish to take, and on the checkout page enter your coupon code. This will reset the total to $0 and you will not need to enter any payment information.

Category: Payment Questions