Frequently Asked Questions (FAQ)

Answers to the most common questions are provided below for general, technical, course and payment issues. Please check the questions and answers below first and if you still need information then contact us.

General Questions

Contact us for any additional questions you may have.

Category: Course Questions

NeoNatal Resuscitation Program.

Category: Course Questions

Pediatric Advanced Life Support.

Category: Course Questions

Advanced Cardiovascular Life Support.

Category: Course Questions

Basic Life Support.

Category: Course Questions

Yes. We can bring any of our classes directly to an institutional or corporate location. Contact us for details.

Category: Course Questions

To become an American Heart Association Instructor, please select the Instructor Course for more information.

Category: Course Questions

In rare occasions, classes can be canceled due to weather, instructor illness or low enrollment. In the event of a class cancellation by Healthcare Learning Alliance we will waive all rescheduling fees.

Category: Course Questions

No. If a class is showing full, the class location is at max capacity.

Category: Course Questions

The AHA now offers online eCards that are viewable online and offer a valid alternative to printed course cards. You can present your eCard to employers as proof of successful completion of an AHA course, and employers can verify the eCard online, and eCards may be printed if required. Once you have been assigned an eCard (within 1-2 business days of the course), you will receive an e-mail notification with a link to claim your AHA eCard online. eCards can be viewed/printed online for 2 yrs.

Category: Course Questions

To register for a course, click the course you need to see the list of available dates. Select the date you want and follow the prompts.

Category: Course Questions

Yes. To order a replacement card please visit our website or office.

Category: Course Questions

The AHA pre-course assessment is at www.heart.org/eccstudent. BEFORE THE COURSE, you are required to

  1. review and understand the information in your ACLS/PALS Provider Manual
  2. successfully complete the self-assessment modules on the above website
  3. achieve a passing score of 70

You will need to enter in the password found in your Provider Manual on page (ii). You will be required to turn in the scores from your completed self-assessment. More information is in your student manual.

Category: Course Questions

Yes. The AHA requires each student to have access to a student provider manual before, during and after the course. You can purchase the manuals at time of registration, online, or at our office.

Category: Course Questions

Classes will start promptly. Arriving after the start time of your scheduled class is considered a cancellation and is not eligible for refund.

Category: Course Questions

Only the student registered for the course will be allowed entrance. You must make a request for special accommodations during business hours and PRIOR to the start of the course.

Category: Course Questions

Any products, books or tuition unclaimed within 30 days of scheduled class will be considered forfeited.

Category: Course Questions

No, all product sales are final.

Category: Course Questions

Yes, Spanish is available.

Category: Course Questions
  1. Take the online portion of class
  2. Achieve a score of 84% or higher to pass the course
  3. Print out a course completion certificate
  4. Take the completion certificate to one of the centers listed here for your in-person skills check
Category: Course Questions

You will receive confirmation via email

Category: Course Questions

Up to 4 years from the original date of class.

Category: Course Questions

Not at this time.

Category: Course Questions

Yes, all CPR Course are nationally accredited by the American Heart Association or American Red Cross, our Continuing education courses are provide in partnership with John Hopkins and provide CMEs.

Category: Course Questions

Yes, upon successful completion of a course (84% or higher quiz score), a certificate will be available containing your name and course hours spent that you can download and print.

Category: Course Questions

Prerequisites are listed on of FAQ page.

Category: Course Questions
Course Questions

Contact us for any additional questions you may have.

Category: Course Questions

NeoNatal Resuscitation Program.

Category: Course Questions

Pediatric Advanced Life Support.

Category: Course Questions

Advanced Cardiovascular Life Support.

Category: Course Questions

Basic Life Support.

Category: Course Questions

Yes. We can bring any of our classes directly to an institutional or corporate location. Contact us for details.

Category: Course Questions

To become an American Heart Association Instructor, please select the Instructor Course for more information.

Category: Course Questions

In rare occasions, classes can be canceled due to weather, instructor illness or low enrollment. In the event of a class cancellation by Healthcare Learning Alliance we will waive all rescheduling fees.

Category: Course Questions

No. If a class is showing full, the class location is at max capacity.

Category: Course Questions

The AHA now offers online eCards that are viewable online and offer a valid alternative to printed course cards. You can present your eCard to employers as proof of successful completion of an AHA course, and employers can verify the eCard online, and eCards may be printed if required. Once you have been assigned an eCard (within 1-2 business days of the course), you will receive an e-mail notification with a link to claim your AHA eCard online. eCards can be viewed/printed online for 2 yrs.

Category: Course Questions

To register for a course, click the course you need to see the list of available dates. Select the date you want and follow the prompts.

Category: Course Questions

Yes. To order a replacement card please visit our website or office.

Category: Course Questions

The AHA pre-course assessment is at www.heart.org/eccstudent. BEFORE THE COURSE, you are required to

  1. review and understand the information in your ACLS/PALS Provider Manual
  2. successfully complete the self-assessment modules on the above website
  3. achieve a passing score of 70

You will need to enter in the password found in your Provider Manual on page (ii). You will be required to turn in the scores from your completed self-assessment. More information is in your student manual.

Category: Course Questions

Yes. The AHA requires each student to have access to a student provider manual before, during and after the course. You can purchase the manuals at time of registration, online, or at our office.

Category: Course Questions

Classes will start promptly. Arriving after the start time of your scheduled class is considered a cancellation and is not eligible for refund.

Category: Course Questions

Only the student registered for the course will be allowed entrance. You must make a request for special accommodations during business hours and PRIOR to the start of the course.

Category: Course Questions

Any products, books or tuition unclaimed within 30 days of scheduled class will be considered forfeited.

Category: Course Questions

No, all product sales are final.

Category: Course Questions

Yes, Spanish is available.

Category: Course Questions
  1. Take the online portion of class
  2. Achieve a score of 84% or higher to pass the course
  3. Print out a course completion certificate
  4. Take the completion certificate to one of the centers listed here for your in-person skills check
Category: Course Questions

You will receive confirmation via email

Category: Course Questions

Up to 4 years from the original date of class.

Category: Course Questions

Not at this time.

Category: Course Questions

Yes, all CPR Course are nationally accredited by the American Heart Association or American Red Cross, our Continuing education courses are provide in partnership with John Hopkins and provide CMEs.

Category: Course Questions

Yes, upon successful completion of a course (84% or higher quiz score), a certificate will be available containing your name and course hours spent that you can download and print.

Category: Course Questions

Prerequisites are listed on of FAQ page.

Category: Course Questions
Technical Questions

Contact us for any additional questions you may have.

Category: Course Questions

NeoNatal Resuscitation Program.

Category: Course Questions

Pediatric Advanced Life Support.

Category: Course Questions

Advanced Cardiovascular Life Support.

Category: Course Questions

Basic Life Support.

Category: Course Questions

Yes. We can bring any of our classes directly to an institutional or corporate location. Contact us for details.

Category: Course Questions

To become an American Heart Association Instructor, please select the Instructor Course for more information.

Category: Course Questions

In rare occasions, classes can be canceled due to weather, instructor illness or low enrollment. In the event of a class cancellation by Healthcare Learning Alliance we will waive all rescheduling fees.

Category: Course Questions

No. If a class is showing full, the class location is at max capacity.

Category: Course Questions

The AHA now offers online eCards that are viewable online and offer a valid alternative to printed course cards. You can present your eCard to employers as proof of successful completion of an AHA course, and employers can verify the eCard online, and eCards may be printed if required. Once you have been assigned an eCard (within 1-2 business days of the course), you will receive an e-mail notification with a link to claim your AHA eCard online. eCards can be viewed/printed online for 2 yrs.

Category: Course Questions

To register for a course, click the course you need to see the list of available dates. Select the date you want and follow the prompts.

Category: Course Questions

Yes. To order a replacement card please visit our website or office.

Category: Course Questions

The AHA pre-course assessment is at www.heart.org/eccstudent. BEFORE THE COURSE, you are required to

  1. review and understand the information in your ACLS/PALS Provider Manual
  2. successfully complete the self-assessment modules on the above website
  3. achieve a passing score of 70

You will need to enter in the password found in your Provider Manual on page (ii). You will be required to turn in the scores from your completed self-assessment. More information is in your student manual.

Category: Course Questions

Yes. The AHA requires each student to have access to a student provider manual before, during and after the course. You can purchase the manuals at time of registration, online, or at our office.

Category: Course Questions

Classes will start promptly. Arriving after the start time of your scheduled class is considered a cancellation and is not eligible for refund.

Category: Course Questions

Only the student registered for the course will be allowed entrance. You must make a request for special accommodations during business hours and PRIOR to the start of the course.

Category: Course Questions

Any products, books or tuition unclaimed within 30 days of scheduled class will be considered forfeited.

Category: Course Questions

No, all product sales are final.

Category: Course Questions

Yes, Spanish is available.

Category: Course Questions
  1. Take the online portion of class
  2. Achieve a score of 84% or higher to pass the course
  3. Print out a course completion certificate
  4. Take the completion certificate to one of the centers listed here for your in-person skills check
Category: Course Questions

You will receive confirmation via email

Category: Course Questions

Up to 4 years from the original date of class.

Category: Course Questions

Not at this time.

Category: Course Questions

Yes, all CPR Course are nationally accredited by the American Heart Association or American Red Cross, our Continuing education courses are provide in partnership with John Hopkins and provide CMEs.

Category: Course Questions

Yes, upon successful completion of a course (84% or higher quiz score), a certificate will be available containing your name and course hours spent that you can download and print.

Category: Course Questions

Prerequisites are listed on of FAQ page.

Category: Course Questions
Payment Questions

Contact us for any additional questions you may have.

Category: Course Questions

NeoNatal Resuscitation Program.

Category: Course Questions

Pediatric Advanced Life Support.

Category: Course Questions

Advanced Cardiovascular Life Support.

Category: Course Questions

Basic Life Support.

Category: Course Questions

Yes. We can bring any of our classes directly to an institutional or corporate location. Contact us for details.

Category: Course Questions

To become an American Heart Association Instructor, please select the Instructor Course for more information.

Category: Course Questions

In rare occasions, classes can be canceled due to weather, instructor illness or low enrollment. In the event of a class cancellation by Healthcare Learning Alliance we will waive all rescheduling fees.

Category: Course Questions

No. If a class is showing full, the class location is at max capacity.

Category: Course Questions

The AHA now offers online eCards that are viewable online and offer a valid alternative to printed course cards. You can present your eCard to employers as proof of successful completion of an AHA course, and employers can verify the eCard online, and eCards may be printed if required. Once you have been assigned an eCard (within 1-2 business days of the course), you will receive an e-mail notification with a link to claim your AHA eCard online. eCards can be viewed/printed online for 2 yrs.

Category: Course Questions

To register for a course, click the course you need to see the list of available dates. Select the date you want and follow the prompts.

Category: Course Questions

Yes. To order a replacement card please visit our website or office.

Category: Course Questions

The AHA pre-course assessment is at www.heart.org/eccstudent. BEFORE THE COURSE, you are required to

  1. review and understand the information in your ACLS/PALS Provider Manual
  2. successfully complete the self-assessment modules on the above website
  3. achieve a passing score of 70

You will need to enter in the password found in your Provider Manual on page (ii). You will be required to turn in the scores from your completed self-assessment. More information is in your student manual.

Category: Course Questions

Yes. The AHA requires each student to have access to a student provider manual before, during and after the course. You can purchase the manuals at time of registration, online, or at our office.

Category: Course Questions

Classes will start promptly. Arriving after the start time of your scheduled class is considered a cancellation and is not eligible for refund.

Category: Course Questions

Only the student registered for the course will be allowed entrance. You must make a request for special accommodations during business hours and PRIOR to the start of the course.

Category: Course Questions

Any products, books or tuition unclaimed within 30 days of scheduled class will be considered forfeited.

Category: Course Questions

No, all product sales are final.

Category: Course Questions

Yes, Spanish is available.

Category: Course Questions
  1. Take the online portion of class
  2. Achieve a score of 84% or higher to pass the course
  3. Print out a course completion certificate
  4. Take the completion certificate to one of the centers listed here for your in-person skills check
Category: Course Questions

You will receive confirmation via email

Category: Course Questions

Up to 4 years from the original date of class.

Category: Course Questions

Not at this time.

Category: Course Questions

Yes, all CPR Course are nationally accredited by the American Heart Association or American Red Cross, our Continuing education courses are provide in partnership with John Hopkins and provide CMEs.

Category: Course Questions

Yes, upon successful completion of a course (84% or higher quiz score), a certificate will be available containing your name and course hours spent that you can download and print.

Category: Course Questions

Prerequisites are listed on of FAQ page.

Category: Course Questions